Cancellation & Refund Policy

1. Cancellation by Passenger

You may cancel your booking at any time before the scheduled pick-up. Cancellation charges depend on how far in advance you cancel:

Cancellation Timing	Charge
More than 3 hours before pick-up	No charge (full refund if prepaid)
1 to 3 hours before pick-up	25% of fare
Less than 1 hour before pick-up	50% of fare
No-show (passenger not available)	100% of fare

2. Cancellation by RideSolution

In rare cases, we may cancel a booking due to vehicle breakdown, driver emergency, or extreme weather. In such cases:

• We will attempt to assign an alternative vehicle
• If no alternative is available, a full refund will be issued
• We will notify you as early as possible

3. No-Show Policy

If the passenger is not available at the pick-up location within 20 minutes of the scheduled time (or 30 minutes for airport pick-ups after flight landing), the booking will be marked as a no-show and the full fare will be charged.

4. Refund Process

Refunds, where applicable, are processed within:

• UPI payments: 1-3 business days
• Bank transfers: 3-5 business days
• Cash payments: Refund via UPI or bank transfer within 5 business days

5. Booking Modifications

You can modify your booking (change time, date, pick-up location, or vehicle type) free of charge up to 2 hours before the scheduled pick-up. Modifications within 2 hours are subject to availability and may incur a rescheduling fee.

6. Disputes

If you believe a cancellation charge was applied incorrectly, contact us within 48 hours at +91 99999 09090 or getinfo@ridesolution.site. We will review and resolve the dispute within 3 business days.

7. Contact

For cancellation or refund queries, reach us at +91 99999 09090 or getinfo@ridesolution.site.