Privacy Policy

1. Introduction

RideSolution respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our cab services or visit our website.

2. Information We Collect

We collect the following information when you book a ride or contact us:

• Full name and contact number
• Email address (if provided)
• Pick-up and drop-off locations
• Travel date, time, and vehicle preferences
• Special requests or notes
• Device and browser information (via website analytics)

3. How We Use Your Information

Your information is used to:

• Process and confirm your bookings
• Assign a driver and vehicle to your trip
• Communicate booking details and updates
• Improve our services and customer experience
• Respond to enquiries and support requests

4. Information Sharing

We do not sell or rent your personal information. We share limited details (name, phone, pick-up location) with assigned drivers solely for trip execution. We may disclose information if required by law.

5. Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

Booking records are retained for up to 12 months for service quality and dispute resolution purposes. Contact enquiries are retained for 6 months. You may request deletion of your data at any time.

7. Cookies

Our website may use basic cookies for functionality and analytics. These do not collect personally identifiable information.

8. Use of WhatsApp for Communication

RideSolution uses WhatsApp (operated by Meta Platforms, Inc.) as a primary communication channel for the following purposes:

• Receiving and confirming ride bookings from customers
• Sharing driver details, vehicle information, and trip confirmations
• Providing real-time updates on driver arrival and trip status
• Handling customer enquiries, modifications, and support requests
• Sending booking receipts and fare breakdowns

Why we use WhatsApp: WhatsApp provides end-to-end encrypted messaging, making it a secure and convenient platform for instant communication. It allows us to share real-time location, images (driver photo, vehicle number plate), and respond to customers instantly 24/7. Most of our customers in India already use WhatsApp, making it the most accessible channel for quick and reliable communication.

Data on WhatsApp: Messages exchanged on WhatsApp are subject to WhatsApp's own privacy policy. We do not store WhatsApp chat data on external servers. Your phone number shared via WhatsApp is used solely for trip-related communication and is never shared with third parties for marketing purposes.

You may opt out of WhatsApp communication at any time by requesting us to use phone calls or email instead.

9. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at getinfo@ridesolution.site to exercise these rights.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

12. Contact

For privacy-related queries, contact us at +91 99999 09090 or getinfo@ridesolution.site.